Standard Delivery Within Australia
In-stock items are processed within 4 to 6 business days from purchase, then shipped. Made to order pieces ship within an agreed lead time, typically 12-14 weeks from order confirmation.
Metro NSW, VIC and QLD deliveries typically arrive within 3 to 5 business days for in-stock items. WA, SA, NT and TAS may take a little longer. Regional areas please allow an additional 5 to 10 business days. We are unable to deliver to PO boxes.
Shipping prices are quoted per order based on size, weight, and delivery location. Contact us for a freight quote before your order is confirmed.
International Shipping
International shipping can be arranged on request. Alternatively, you are welcome to organise your own freight. Where customers arrange their own shipping, Troffle takes no responsibility for delays, damage, or non-collection.
Pre-Orders and Made to Order
All delivery dates for pre-orders and made to order pieces are estimates and may be subject to change. Any updates will be communicated by email.
If your order arrives earlier than expected, please ensure you can accept delivery. If you need us to hold your order, storage is available free of charge for up to two weeks. A holding fee of $50 per week applies after that.
Custom and made to order pieces enter production immediately upon order confirmation and are manufactured to your specifications. As such they cannot be returned, cancelled or changed once ordered. Shipping and freight charges are non-refundable.