Frequently Asked Questions

All made-to-order pieces begin with an enquiry. Simply reach out via our contact page, email, or phone and we'll guide you through the process. We'll discuss specifications, finishes, and lead times before confirming your order and issuing an invoice. Each piece is handcrafted to order, so we take the time to get the details right.

Most Troffle pieces can be customised across a range of options including:

• Leather colour. 8 full grain leather options available
• Seat height. Typically 65cm or 75cm
• Timber finish
• Dimensions for commercial or bespoke projects

Reach out to discuss your specific requirements and we'll confirm what's possible.

Yes. We offer a bleached teak finish which gives the timber a lighter, more washed appearance. Get in touch to discuss this option for your piece.

Yes. Leather swatches and timber samples can be mailed to you on request. Contact us with your details and we'll arrange this for you.

Yes. We offer by-appointment studio viewings in Sydney where sample chairs can be brought in for you to touch and feel. We can also visit your site if that's more convenient. Get in touch to arrange a time.

Made-to-order pieces typically take 10-12 weeks. Because every piece is handcrafted by skilled artisans, this time ensures the quality and craftsmanship Troffle is known for. Some pieces are available in stock and can ship sooner. Enquire to check current availability.

Lead times for larger commercial projects are quoted individually depending on volume and specifications. Contact us early in your project timeline and we'll work with you on scheduling.

Yes. We offer a trade discount for approved trade clients including interior designers and architects. Get in touch and we'll be in touch to discuss pricing.

No minimum order is required for trade clients. For sizable commercial projects, volume pricing may also apply. Get in touch to discuss your project.

Yes. For larger commercial or hospitality fitouts, volume pricing is available. Contact us with your project details and quantities and we'll provide a tailored quote.

Yes, we ship to all states and territories across Australia. International shipping is also available. Contact us for a quote to your location.

All pieces are carefully packed to ensure they arrive in perfect condition. For delivery or freight queries specific to your order, get in touch and we'll walk you through the arrangements.

All Troffle upholstery uses full grain leather. It's the most natural grade available, more pure than genuine leather, and a hallmark of quality craftsmanship. It develops a beautiful patina over time and with a little care will stay looking its best for years to come.

Full grain leather can stretch, scar, and scratch, but with a small amount of attention, keeping it in great condition becomes second nature.

• Avoid direct sunlight, which can cause fading over time
• Wipe down periodically with a clean, dry cloth
• Avoid wax, polish, soaps, and oil-based leather products
• For spills, blot gently with a damp soft white cloth and allow to air dry. Most spots will naturally sink into the leather and fade over time
• Minor surface scratches can often be buffed out by rubbing gently with your finger. Give it a little time

For warranty details, visit our Warranty page.

Teak is a naturally oily, dense timber known for its durability and beauty. Our pieces are treated but not sealed or stained, allowing the natural character of the wood to come through.

General care

• Wipe up spills promptly and avoid prolonged contact with heat or liquids
• Take care when placing abrasive objects on timber surfaces
• All timber will naturally change in appearance when exposed to direct or reflected sunlight. This is a normal and expected characteristic of natural wood

Preserving the colour

If you'd like to preserve the natural golden colour of your teak, we recommend Semco Cleartone Teak Sealer. It does not alter the colour or texture of the wood and can be reapplied seasonally for ongoing protection.

Outdoor use

Teak is well suited to outdoor use in covered or sheltered areas. In humid or wet conditions, mildew and dirt can accumulate. To clean, use a diluted vinegar and water solution. Apply Semco Cleartone Teak Sealer seasonally for ongoing protection against mildew and discolouration.

We recommend all teak furniture be kept undercover when used outdoors and not left exposed to direct rain or prolonged moisture.

For warranty details, visit our Warranty page.

Warranty details including coverage and period are outlined on our Warranty page.

Every Troffle piece is handcrafted in Indonesia by skilled artisans with generations of furniture-making expertise. Our Scandinavian-inspired designs are produced in limited runs, with a focus on handcraft, quality materials, and lasting craftsmanship.