General Terms
All Troffle furniture is made to order with a lead time of 10 to 12 weeks, except where items are listed as in-stock or pre-order. Pre-order delivery dates are estimates only and may be subject to change due to factors outside our control, including port congestion and shipping delays. Troffle is not liable for container or transit delays.
All prices are listed in Australian dollars. Troffle reserves the right to update pricing at any time without notice.
Placing an Order
Please read all product specifications and terms before placing your order. A confirmation email will be sent upon order placement. Delivery details will be provided separately.
Full payment is required at the time of ordering for all standard orders. For commercial or large scale orders exceeding $30,000, payment terms of 60% upfront and 40% prior to shipment apply. The client is responsible for all shipping costs from our Sydney warehouse, which Troffle can arrange on request.
Cancellations and Changes
Made to order and custom furniture pieces enter production shortly after order confirmation. Cancellations or changes requested in writing within 14 days of purchase will be accepted subject to a 15% cancellation fee to cover production and handling costs. No cancellations or changes can be accepted after 14 days.
Lead Times
Lead times for made to order furniture are typically 9 to 12 weeks depending on the order, except for in-stock and pre-order items. Specific lead times will be confirmed at the time of order.
Delivery
All items are inspected by our makers before dispatch. Upon receipt, we ask that you inspect your order immediately. Any damage or defects believed to have been present at the time of delivery must be reported to Troffle in writing within 24 hours of receipt.
Returns and Refunds
All Troffle pieces undergo quality control inspection prior to dispatch.
Returns and exchanges are accepted only for goods that are faulty or damaged at the time of delivery and reported within 24 hours as outlined above.
Troffle does not accept returns or exchanges for change of mind.
All products are handmade from natural materials. Slight variations in colour, texture, and finish are inherent to the nature of handcrafted furniture and are not considered faults. Minor splitting or cracking in teak timber may occur as the wood responds to its environment. This is a natural characteristic of the material and is not considered a defect.
Warranty
Troffle's pieces are handmade by skilled artisans using natural materials. As such, slight variations, minor imperfections, and the natural movement of timber over time are part of what makes each piece unique and are not considered defects.
Natural materials including teak respond to changes in temperature and humidity by expanding and contracting. Minor cracking or splitting resulting from this process is not considered a manufacturing fault.
Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law. Where goods are found to have a major fault, you are entitled to a remedy in accordance with those rights.
Disclaimer
We make every effort to ensure the information on this website is accurate and current. Occasionally there may be pricing updates, stock changes, or unintentional errors. Troffle reserves the right to correct any errors without liability.